FAQ and Code of Conduct

PÖFF Frequently Asked Questions (FAQ)

General information

Where can I see the entire PÖFF Programme?

On PÖFF's website.

Does PÖFF also have an online cinema?

No, it does not.

For all questions, you can write to the email address info@poff.ee, reach out on PÖFF's Facebook page, ask via the chat on the website, call +372 5620 8308, or visit any PÖFF information desk in person.

Cinemas and Info desks.

Where are the PÖFF information desks located?

PÖFF info desks are located in Tallinn at Apollo Kino Plaza, Solaris Centre (2nd floor), Cinema Artis, Cinema Sõprus, and Nordic Hotel Forum; and in Tartu at Elektriteater and Apollo Kino Tasku.

When are the PÖFF information desks open?

During presale (30.10 - 05.11), only the info desks at Apollo Kino Plaza, Solaris Centre, and Tartu Elektriteater are open. Other info desks open starting November 6th.
See opening hours for info desks here.

In which cinemas is PÖFF taking place?

This year, PÖFF screenings take place in Tallinn at Apollo Kino Plaza, Apollo Kino Solaris, Cinema Artis, and Cinema Sõprus; and in Tartu at Apollo Kino Tasku and Elektriteater. In addition, special screenings will take place in several exciting venues in Tallinn, such as Von Krahl.

Tickets

How much do tickets cost? Where can I find information about this?

Ticket prices vary across sub-festivals. The most comprehensive information can be found here.
For PÖFF films, a full-price ticket costs €13 and a discounted ticket costs €9. For Just Film and PÖFF Shorts films, a full-price ticket costs €11 and a discounted ticket costs €8. In addition, a Patron ticket is available for €20.

Who is eligible for discounts?

Discounts apply to preschool children, pupils, students, teachers, conscripts, seniors, and persons with disabilities (upon presentation of a disability card), provided appropriate proof is presented when entering the hall. Without proof, entry with a discounted ticket is not permitted.

When can tickets be purchased?

This can be seen on the schedule on the website. Tickets can be purchased at poff.ee and piletilevi.ee, as well as from info desks during their opening hours. Tickets go on sale by program; the full festival schedule will be available starting October 30th.

Are tickets refundable or exchangeable?

Tickets are generally refunded or exchanged only for reasons attributable to PÖFF (cancellation of a screening or other technical issues). In the event of missing promised subtitles, the ticket will be refunded or exchanged immediately upon report of the issue. If a visitor watches until the end of the screening, we assume that the lack of subtitles did not interfere with viewing, and in that case, the ticket will not be refunded or exchanged. Contact kassa@poff.ee.

I would like to buy tickets/passes via invoice or in larger quantities.

Write your request to kassa@poff.ee and our ticketing team will contact you.

Passes

Where can PÖFF passes be purchased?

All passes can be purchased from the PÖFF website. In addition, this year Wolf Pass 12 is also on sale on Piletilevi (only on Baltic and Eastern European pages).
NB! To purchase a pass, you must add a photo of your face that meets official document photo requirements to your profile.

Where do I get my pass?

You can start using the Wolf Pass immediately after purchase. We will send the pass code to your email right after purchase, and you can also find it in your PÖFF account.

The Wolf Pass lanyard card can be picked up starting October 30th from the Apollo Kino Plaza PÖFF info point or the Tartu Elektriteater PÖFF info point, depending on the selection made at purchase. Lanyard cards for passes purchased during the festival can be picked up from the info point (either Apollo Kino Plaza or Elektriteater) 24 hours after purchase, but the pass code can be used immediately.

Do I need to prove my Wolf Pass ownership, and how?

When purchasing a Wolf Pass, we send the pass code to your email, and you can also find it by logging into your PÖFF account. To redeem Wolf Pass tickets, you must enter the pass code on Piletilevi or show your Wolf Pass when buying tickets at a sales point. When entering a screening, your Wolf Pass will be verified—this can be proven by showing the lanyard card or, if absent, by logging into your PÖFF account on a smart device.

Can I enter a screening if seats are available just by showing my pass?

No. A Wolf Pass holder can enter screenings only with a valid Wolf Pass ticket.

How can I gift a Wolf Pass?

Buy the pass on the PÖFF website and select the recipient as the pass holder.

Where can I reach out with questions regarding a ticket/voucher/pass?

For all questions, you can contact the email address kassa@poff.ee, PÖFF's Facebook page, call +372 5620 8308, or visit any PÖFF information and ticket point in person.

Screenings

What are paaristool, paarisdiivan, and staaritool?

A double seat (paaristool) or double sofa (paarisdiivan) is the perfect choice for wolf pairs who want to enjoy a cozy and romantic atmosphere even in the cinema. It creates a homely and intimate mood where every film experience feels complete.

In star seats, every wolf’s mane will shine. These adjustable seats can be set to the perfect position for a comfortable and relaxing viewing experience, and they also come with a movable table. The real star quality comes from the self-service system - you can arrive just in time for your screening, as the smart device between the seats allows you to order your favorite snacks and drinks directly to your seat, delivered by the cinema staff.

What happens if I am late for a screening? Why?

Unfortunately, your ticket becomes invalid if you are late for a PÖFF screening. Festival staff and volunteers have the right to deny latecomers entry to the hall. If you are still allowed to enter, please be prepared to sit in the first available seat, as your original seat may already be taken.

During the introduction that precedes each screening, visitors are not admitted and must wait until the end of the introduction. Please follow the instructions of the PÖFF volunteer or staff member.

No advertisements are shown before PÖFF screenings, and the screening starts exactly at the time indicated on the ticket. Arriving late disturbs other visitors.

Films

How can I vote for my favorite film?

Go to the respective film on the website and click the "Vote" button. In addition, there are voting kiosks at the info points in Tallinn at Apollo Kino Plaza, Apollo Kino Solaris, Cinema Sõprus, Nordic Hotel Forum, and in Tartu at Elektriteater, where you can conveniently vote for your favorites.

I want to ask the filmmaker something. How?

Films in the competition program (and many others) have a Q&A with the filmmakers after the screening. We encourage you to ask your questions there.

Why do the lights turn on only after the end credits?

Out of respect for the filmmakers, PÖFF screenings end after the credits, and only then do the hall lights turn on. Many people are involved in the creation of a film, and it is important to PÖFF to honor them all.

Code of Conduct

Buying a ticket

By purchasing a PÖFF ticket or pass, you confirm that you agree to the cinema and festival rules.
Please check purchased tickets and change immediately at the box office. Subsequent claims will not be accepted.
PÖFF staff and volunteers have the right to request an ID document, festival badge, or pass on the PÖFF website to verify age or discount eligibility.

Visit

A PÖFF ticket is valid only at the cinema, date, and screening specified on the ticket.
A PÖFF pass is valid only for PÖFF, Just Film, and/or Shorts screenings, depending on the type of pass purchased. To enter a screening, the pass must be presented together with the redeemed pass ticket.
PÖFF films start at the time indicated on the ticket.
A PÖFF ticket loses its validity if you are late. PÖFF staff and volunteers have the right to deny latecomers entry to the hall.
A PÖFF ticket is valid for single entry to the screening.

Screening etiquette

Please treat everyone in the hall with politeness and respect.
Before the screening, turn off or switch to silent mode all electronic devices that could disrupt the screening with light or sound.
Photographing, filming, or otherwise recording the screening is forbidden. The cinema reserves the right to confiscate and destroy any device used for recording.
Out of respect for the filmmakers, PÖFF screenings end after the credits, and only then do the hall lights turn on.
Bringing your own food and/or drinks is prohibited.
Bringing pets is prohibited (except for specific special screenings), and PÖFF staff and volunteers have the right to ask visitors with pets to leave the cinema.
PÖFF reserves the right to refuse service to intoxicated visitors.
An accompanying adult is responsible for children's safety and supervision.
PÖFF staff and volunteers have the right to ask visitors who violate the rules to leave the hall without refunding the ticket price.
Please also observe the cinema's house rules when attending PÖFF.

Cancelled screenings

If a screening is cancelled for technical reasons, PÖFF staff or volunteers will inform the audience.
Tickets will be exchanged for the next screening of the film.
PÖFF is not responsible for food and/or drinks purchased at cinemas, and money will not be refunded for them in the event of a cancelled screening.