We care about our guests very much and wish to make the festival experience as enjoyable, convenient and safe as possible for everyone. PÖFF lasts two and a half weeks and in order for us all together to reach its successful end, we have prepared the following guidelines and rules.

All the restrictions are in accordance with the restrictions and recommendations nationally established in Estonia. If any changes are made to those, the organiser will also adjust its restrictions regarding events, if necessary.

When coming to the cinema, guests have to present a certificate of vaccination against COVID-19 or a certificate of recovery from COVID-19, along with an corresponding identity document We ask those for whom vaccination is for some reason contraindicated to present a relevant medical certificate and do a test either at a nearby chemist’s or order a home test from our partner Certific. We would also like to point out to those who have been vaccinated against COVID-19 or have recovered from COVID-19 that, if you have symptoms characteristic of the coronavirus, please order the test home – this way, you protect yourself and others. Vaccination certificates are also checked for guests 12 to 18 years of age.

Those who do not manage to complete the vaccination procedure on time and cannot therefore come to PÖFF, are more than welcome to take part in PÖFF Online, which will be held in December after the festival. The programme of PÖFF Online only partly corresponds to the programmes screened at the cinemas. Updated information will be available in the second half of the Festival.

Use Certific’s application

In order to make a visit to the cinema as safe as possible, medical technology company Certific offers coronavirus testing via Certific’s phone app for a discount price of 9 euros using the code ‘PÖFF25’. You can do this beforehand at home and thus will not get an unpleasant surprise at the cinema. You can buy the test on Certific’s homepage and it will be delivered to your chosen Itella parcel machine on the following working day. Certific’s app instructs you on how to do the test correctly and you will receive the result to your phone along with a QR code. The test result is valid for 48 hours.

• We strongly recommend buying tickets from the homepage of PÖFF or Piletilevi. Buying a ticket at home is simple, convenient and safe.
• All the information about the Festival can be found on PÖFF’s homepage. If you have any problems, write to kassa@poff.ee. We are happy to help you.
• PÖFF’s information points are at your disposal throughout the Festival. It is in the interests of all of us to avoid queues at the ticket office. We comply with the 2 + 2 rule.
• Wearing a mask at the Festival events and in the Festival areas is mandatory starting from the age of 12. We recommend wearing medical masks. If you do not have a mask, you can get one free of charge from our volunteers upon entering the Festival area.
• If you buy a ticket from PÖFF’s ticket office, be prepared for having your ticket personalised. Your details will be asked for that purpose. You must not change seats in the screening hall.
• People who are ill or have been in contact with a COVID-19 positive person within the past 14 days or are subject to movement restrictions are not allowed to screenings.
• The Festival cinemas are equipped with disinfectants which we ask everyone to kindly use.
• We clean and disinfect all the cinema halls between screenings (every 2 to 4 hours).
• Before and after each screening, the presenter of the screening/a volunteer will remind the audience of coronavirus prevention measures: wearing a mask, disinfection of hands, complying with the 2 + 2 rule, etc. All our foreign guests who come to meet the audience will wear a mask or our partner Respiray’s wearable air purifier. The same applies to all the Festival team members who come into direct contact with cinema guests or foreign guests.
• After the end of the screening, we ask our guests to kindly leave the hall row by row in order to avoid congestion at the exits.

Businext Estonian testing at Nordic Hotel Forum
In addition to the home audience, PÖFF receives many foreign guests from all over Europe and beyond. To ensure the safety of the festival and our guests, all guests are either vaccinated or have proof of coronavirus transmission. We have also decided to test foreign guests after their arrival at the festival. Testing is performed by our partner Businext Eesti OÜ at Nordic Hotel Forum.

What will happen to your ticket if the screening or the Festival is cancelled due to the COVID-19 virus?

• We hope that you will agree to exchange the ticket for a cancelled screening for a ticket to the next screening of the same film. If the desired film is no longer screened in cinemas, we offer you the option to exchange the ticket for a ticket to another film.
• Those who wish can also donate the money paid for a ticket to a cancelled screening to support PÖFF. Ticket income is one of our most important sources of revenue – particularly now when COVID-19 has made the life of the film industry and the organisers of cultural events very complicated. If you would like to donate, please let the Festival know at info@poff.ee.
• If none of these options suit you, we shall repurchase your ticket.
• If you have taken ill with the coronavirus or any other disease, the Festival will not repurchase your ticket. We hope you can make a friend of yours happy with the ticket instead.

Let us all do our very best to ensure that the 25th PÖFF is as great and safe as it has been in previous years!

PÖFF Online Cinema will take place after the Festival and its programme only partly corresponds to the programmes screened at the cinema. Updated information will be available in the second half of the Festival.